Despite the fact that the hosting service supplied by the different companies seems the same, every provider has a personalized platform with its own tweaks and different ways to execute given tasks. Because of this, an information-rich knowledge base would be amazingly helpful both for people with no previous experience and for technically practiced individuals who will at some point find out how given procedures are performed, but will lose valuable time meanwhile. The purpose of such a knowledge base is to help make the service quick and simple to use, sparing users time and efforts. The result is happier customers, since they can swiftly find the info they’re searching for, and a whole lot less work for the client service staff members, because usually the vast majority of the enquiries and problems that customers have got are already enumerated in the knowledge base. Provided that the articles are expertly written and cover more topics, you will be able to get to know more not only about your account, but also about the web hosting service as a whole.

Extensive Online Documentation in Shared Hosting

If you get a shared hosting package through our company, you’ll have access to our comprehensive online documentation where you will see info about pretty much everything related to our hosting packages. The topics cover anything from how to set up an e-mail address on your telephone, to how to do various things using an .htaccess configuration file. The articles are written in an easy-to-comprehend fashion and include detailed manuals on how to carry out a particular task in your Hepsia Control Panel. You can also find info that’s not directly connected to Hepsia, for example one that concerns software applications on your computer. The complete collection of articles will be available in the Help section of the Control Panel, but the ones that are related to a given Control Panel section can be accessed on the spot. Considering the fact that we have encompassed as many topics as possible, you’ll be able to acquaint yourself with de facto everything about your web hosting account.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting feature in-depth online technical documentation where you will find info on all the functions that our in-house created Hepsia Control Panel offers, together with solutions to various questions and difficulties that you might bump into. All installation manuals offer thorough descriptions, which is the reason why you will not have to worry about overlooking something in case you’re intending to export a database, for example. The troubleshooting articles cover a variety of different possible reasons for particular problems and the solution for each one of them, so in case you are unable to send emails although you have the right SMTP settings, for instance, you can quickly see what the reason might be and fix the issue with two or three mouse clicks in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find applicable articles in each section. If you would like to examine all help articles, click on the Help link, which is located in the top right corner of the Control Panel.