24/7 Customer Support in Shared Hosting
We supply 24/7 customer, billing and tech support for all our Linux shared hosting. Even if you aren't our client yet and you have some questions, we will help you right away and give you the needed information, to give you a choice to make the very best decision when you get your new website hosting account. We're available anytime, including holidays and weekends, and we offer several means of communication to get in touch with us - phone, live chat, e-mail messages and support tickets. To make things easier for you, we now have multiple phone numbers all over the world, therefore you are able to call the one which is closer to you. The max response time for your e-mail messages and your tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for a few days to receive support for any kind of task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how essential it is to get quick assistance, especially when your site is not running properly for some reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, therefore if something happens, you will be able to use a number of ways to contact us - telephone line with a few local numbers around the globe, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and basic matters, so that in case you do not have an account yet, for instance, you're able to find extra details for our solutions, or we will help you with less complex technical matters. The next two options are for strictly tech problems or everything which is more time-consuming considering that it is easier to follow the communication between you and our technical support crew. The warranted max reply time for them is merely 1 hour, the regular one - 15-20 minutes, therefore you won't have to wait for an entire day to get support as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
In case you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for any server-related issue or forany difficulties and / or questions regarding the pre-installed software your server is equipped with. In case you haven't ordered a virtual private server plan yet, you are able to find out more information about our solutions by giving us a phone call or by using our live chat service. For more tech problems, you are able to send an e-mail or open a ticket through your billing Control Panel and you'll get support within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The actual response time generally does not exceed 30 minutes. If you need assistance for third-party software, you are able to take advantage of the Managed Services upgrade which you can include to every single VPS package and our admins will help you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get well-timed support in general, let alone when you run an entire server, so each dedicated server that we provide comes with 24/7 support with 1-hour answer time warranty regardless of the situation. The service is totally free for all of the issues with your server or the software that was installed from our administrators during the setup, so you'll be able to get in touch with us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you could send an email, and the actual reply time for either rarely surpasses thirty minutes since we have administrators available twenty-four-seven. In case you require general info about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could use our live chat service and speak to an agent online. For third-party software support, we offer a Managed Services upgrade, that you're able to include to your server plan through your billing Control Panel.