There are a handful of ways to contact the hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a support ticket system. This is the least complicated means of correspondence for several reasons. In the event that no company representative is available at the moment and they are all occupied, a phone call may not be answered, but a ticket will always hit home. In addition, you can copy/paste extensive pieces of information without the need to worry about typing errors, and if a given problem needs more time to be solved or a number of responses need to be exchanged, all the information will be in the very same place, so each party can always follow the steps taken by the other one. The negative side of using tickets to touch base with your hosting company is that they’re usually separate from the web hosting platform, which suggests that if you have to provide information or to follow directions, you’ll have to use at least 2 different accounts and this number could increase in case you would like to manage a number of domains. Furthermore, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a response.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting come bundled with an integrated support ticket system, which is an indivisible part of our in-house built Hepsia Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything associated with the web hosting service itself in one and the same location – invoices, files, e-mails, tickets, etc., eliminating the necessity to use different interfaces. In case you have any technical or pre-sales questions or any difficulties, you can send a ticket with just a few clicks of the mouse without the need to log out of your hosting Control Panel. In the meantime, you can pick a category and our system will present you with a number of informational articles, which will give you additional information and which may help you resolve any given issue even before you actually submit a ticket. We guarantee a response time of maximum 1 hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with the idea that you should be able to manage everything related to your semi-dedicated account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have an enquiry or experience a predicament, you can contact our technical support staff representatives on the spur of the moment without needing to go through a completely different interface. You can browse through your website files or check a variety of settings within your account whilst sending a new ticket or reading the reply to an older one. If you’ve got multiple tickets and you want to find a particular one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you get a reply within the hour irrespective of the essence of your inquiry or issue.