When your hosting supplier offers live chat support, you are able to speak to a representative live and find out useful information or get a problem resolved promptly. The advantage of using chat rather than calling to talk to a live person is that you need only a computer with Internet connection, so you will not pay any fees when you are in another country or state. In addition, it will be quicker to copy and paste details like domains, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the phone. The live chat is also a considerably faster solution to contact the web hosting company's support crew as compared to using a ticketing system. Last, but not least, in case some situation needs a bit more time to be dealt with, you're able to do something else entirely while you wait for support on the live chat, so that you will not waste time - something that's impossible if you are on the telephone.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our Linux shared hosting, you can find live chat support which is available twenty-four seven, even on holidays. You'll be able to contact us no matter if you already have an account or not, since we can assist you with all sorts of things, ranging from giving you basic information regarding our solutions if you aren't a customer yet and you are thinking about acquiring one of our plans, to helping you with setting up an e-mail account in an e-mail client. A part of the issues are more complicated and time-consuming, therefore you'll need to use the ticketing system that is built-in our Hepsia web hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, so whenever you have any questions concerning our Linux semi-dedicated hosting, you are able to contact our customer care team at any moment regardless of whether you have already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, but we can help you with various technical questions too. We will help you pick the proper package for your web sites if you don't have an account yet, we can respond to all the billing questions or concerns you may have or we can assist you with setting up your new email address on your computer or smartphone - all this will be done in a timely manner since our live chat service is online all day long, every day. Whenever you want support, you'll be able to speak to an agent and save time and effort.