If you ever have any inquiries relating to your hosting package or you experience a problem with your sites, you’ll need to contact the respective web hosting provider’s customer support team. It may not make any difference how swiftly they’ll respond if you have a general inquiry, but an issue such as a failed app update, for example, may result in your website becoming damaged or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. In case you offer goods or services online, any downtime will influence your site disruptively and you may lose existing or potential visitors. A lot of web hosting providers, chiefly resellers, respond to trouble tickets and emails within 24 hours, but in the Internet era that’s way too long, since customers will scarcely ever return to a website that is not working correctly for a prolonged stretch of time.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our Linux shared hosting and you have a query or bump into some predicament, you can get in touch with us 24/7/365 by submitting a technical support ticket or by sending an e-mail and we guarantee that you’ll receive a response in less than sixty minutes. In case the issue can be sorted out, we’ll do it before we get back to you, whilst if there is something that you have to do on your end, we’ll supply you with all the required details – what workable solutions to try, what settings to check, etc. Usually, you will obtain an answer within thirty minutes max, which goes to say that waiting around for hours or even for more than a day to get assistance is something unthinkable. Our 60-minute reply guarantee is valid for any enquiry that you may have – billing, technical or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you open a technical support ticket via your hosting Control Panel or send an email relating to your semi-dedicated server, you’ll get an answer within maximum 1 hour. You can contact us whenever you wish with regard to billing, general or technical matters and since we are available 24/7, you’ll always obtain assistance in a timely manner. Based on the particular issue or question, we will supply you with more info, resolve the problem if it has been caused by something within our reach or tell you what to do on your end if you have to edit some setting for a web app that we cannot access. You can forget about waiting for a day for every single answer. In fact, in the majority of cases we respond to tickets and emails within no more than 20-25 minutes.