Though this isn't the keyaspect for you to distinguish a dependable shared hosting provider from a bad one and a reseller from a real supplier, being able to call and consult with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to get in touch with somebody if you're looking for help. The telephone support for hosting services may range from general to expert, thus the issues which can be resolved through a call vary based on the specific supplier. Generally, these matters are simpler and include billing or 1st level tech issues as more complex problems generally require a support ticket where both you and the system administrators can follow what is going on with a particular issue. Nonetheless, being able to phone call your provider will save you a lot of time and efforts for the countless small things that may eventually appear when you manage your website hosting account.

Phone Support in Shared Hosting

All our shared hosting packages feature telephone support fourteen hrs per day even on official holidays, which means that if you do not have an account yet, you'll be able to call us and learn more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you can contact the number that is nearer to you. If you're an existing customer, we can assist you in a timely manner with any kind of general and billing issues as well as with numerous technical issues to save you time and efforts - we acknowledge the fact that sometimes it is more convenient to speak with a live person and get things done immediately. Certainly, some problems simply cannot be taken care of on the phone, so in such a case you will have to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide include real-time phone support for 14 hours daily. In case you're unsure which plan will be appropriate for your sites, you would like to learn more about the package's specifications or you need any other info on our solutions, you can call any of the local phone numbers that we have in the United States of America, the United Kingdom and Australia and our customer support representatives will assist you. In case you already own an account, you are able to get in touch with us about sales and general matters, although we are often able to assist with many technical issues as well. For entirely tech problems you'll have to take advantage of our built-in ticketing system where the communication between you and our tech support team will be in one place, which is the better option when your problem requires extra time to be taken care of or it needs to be escalated to our sysadmins.