A 99.9% Server Uptime
Our shared hosting platform is based on a solid, top–notch hardware configuration and a significantly customized Linux version. This is why, irrespective of what your site is, or how many website visitors you have, or even if there is a DDoS attack, our web hosting servers will remain up and your web sites will remain online.
Our Linux shared hosting plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our guarantee remains the same.
A 99.9% Network Uptime
When you set up your very own cloud hosting platform, it is essential to also set up your own network infrastructure. This is why we built a custom–configured internal network in each one of our datacenter facilities. Relying on first–class Juniper switches and routers, our internal network allows for monstrously fast data transfer speeds and is also completely redundant.
Hence, you can enjoy a 99.9% network uptime in our US datacenter, in our UK datacenter, in our datacenter FI, in our East Europe datacenter and in our AU datacenter, regardless of which web hosting package you have picked.
A 30–Day Money–Back Guarantee
Even though we have done our best to decrease all potential risks with our cloud hosting plans and despite the fact that our company provides first–class technical support, there are instances when the client simply isn’t content with what we have to offer. Or he has to move to a more robust web hosting service, like a virtual private server or a dedicated hosting server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t fully happy, you will get your money back.
24/7 Technical Support
We’ve punctiliously selected each individual member of our 24x7 support staff to ensure that we can offer you the very best client support you can get. Each one of our support engineers has lots of years of experience working with hosting accounts behind his back, hence they know what they are doing. What’s more, they are available to you 24/7/365 – you’ll be able to get in touch with them whenever you want and they’ll respond as soon as possible.
Their average response time is well under 20 minutes, whilst with many other web hosting suppliers you are forced to wait around for days. And we offer a 1–hour response time guarantee. Irrespective of what happens, your questions will be replied to within sixty minutes.