Tech Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your support requests will be attended to within maximum 60 minutes after the trouble ticket or e–mail was submitted. If your issue requires additional assistance from a sysadmin, we’ll direct the support ticket or the e–mail to the person in charge and we will leave a note to notify you that more time will be needed for discovering a solution. If you order our Admin Services package, all of the server administration services included there will be completed whenever you like.
A Premium Help Desk Support Service
Our tech support team will be online for you 24/7/365 if you require help with our Online Control Panel or with any of the apps that we preinstall for your convenience on the dedicated server. Furthermore if you require help handling the ordinary admin tasks on your dedicated web hosting server, you can take advantage of our Admin Services package, that includes backup space, OS updates on a weekly basis, troubleshooting and installation procedures, server monitoring and restarting procedures, etcetera.
An Intuitive Help Section
We have equipped the Online Control Panel with a fully detailed knowledge base, which offers in–depth explanations of all its features and functions. Additionally, we have filmed exhaustive video tutorials that will further demonstrate to you how to perform a specific task or resolve a commonly experienced issue. The how–to articles and the video tutorials are easily accessible from each Online Control Panel section through the Help and Videos buttons situated in the top right corner.